Contact Donkeewear

Contact Us

Your questions and concerns are of the upmost importance to us and we will respond within 48 hours. Please email us at .(JavaScript must be enabled to view this email address).

For all returns and exchanges please follow the instructions below fill out the contact field listed below with as much detailed information as possible regarding your return.

Donkee Wear is based out of Virginia Beach, VA and is always looking for events to participate in and sponsor. If you are in the Hampton Roads area and would like to team up with Donkee Wear please email Paul Matthews at .(JavaScript must be enabled to view this email address).

 

Return or Exchange Online Purchases by Mail

Purchases made online may be returned or exchanged by mail following the instructions listed below and on the back of the packing slip included with your order. Donkee Wear will accept your return or exchange of unworn, unwashed, unaltered, and unremoved tagged merchandise within 60 days of the original purchase. Please allow up to 3 weeks to receive your return credit and up to 4 weeks to receive your exchange. Donkee Wear is not responsible for customer returns that are not received.

Please note, the exchange process is executed in two steps:

First, your return is accepted and refunded to your credit card. You will receive an Exchange Confirmation email when we receive the item(s).

Next, a new order is placed for your exchange item(s) and charged to your credit card on file (with any discounts or promotions from your initial order remaining intact, does not include new promotions or discounts). You will receive a Shipping Confirmation email when your new item(s) is on its way. Unfortunately, item availability cannot be guaranteed.

USE A PRE-PAID SHIPPING LABEL: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Then, affix the pre-paid shipping label from the front of the packing slip and drop your package in the mail.

Note: $5.95 for return shipping will be deducted from your refund or charged to the credit card on file. For even exchanges, there is no return shipping charge.

USE ANOTHER SHIPPING METHOD: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Mail the package to the following address:

Donkee Wear – 2305 Merl Circle, Virginia Beach, VA 23455

Packages must be returned pre-paid using an insured shipping method. Sorry, we cannot accept COD deliveries.

We reserve the right to refuse returns of a large number of items (as determined at our discretion), and the credit of like manner of purchase or merchandise credit for such items, even if returned within 60 days.

Please note that Final Sale merchandise is not eligible for return or exchange.  Donkee Wear reserves the right to change this Returns and Exchanges Policy at any time.

PAYPAL RETURN POLICY:

Returns and exchanges for orders made through PayPal are different than our normal policies. Returns must be made within 60 days, by mail only, in order to obtain the return credit back into your PayPal account. Exchanges cannot be made for orders via PayPal; rather, customers will need to place a new order for the item they would like instead.

Washed or worn merchandise cannot be returned or exchanged unless defective.

Merchandise received after 60 days from shipment will be returned to the customer at their expense.

Questions?

For additional details, please contact us .(JavaScript must be enabled to view this email address).